Frequently Asked Question?

1. How do I know if my order was successfully placed?

If you received an order number and/or confirmation email from us, the order was placed successfully! If you placed the order under an existing account (not as a guest at checkout), this information should also be reflected in your Brown Antlers account - Once logged in, navigate to your Order History and select the most recent order. From there, you will be able to reference the date/time placed, total and order status.

2. Can I cancel or change my order after purchasing?

Unfortunately, we are never able to guarantee any edits to orders post placement. This includes cancellations, address changes, or item/order level adjustments. Brown Antlers is not responsible for lost packages due to incorrectly entered addresses.

Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us by phone or email prior to order placement, or as soon as possible post-placement.

Phone: (+880) 1750599219


3. Why were items in my order canceled?

Oversales can occasionally happen when system inventory counts for an item do not match the inventory on hand, causing a discrepancy. This typically means they were out of stock at the time your order was fulfilled. During peak order periods, there may be delays to the item availability on our site.

4. What payment method do you accept?

We accept payments through all major cards Visa, MasterCard, American Express and more by the secure Aamarpay payment gateway. For mobile wallet we accept payments via bKash and Nagad. 

5. Can I split the payment for my order?

Unfortunately it's not allowed.

6. How long does it take for my order to ship?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time!